A leading provider of digital solutions to publishers islooking for an experienced Senior Client Services Manager to join their SupportDepartment on a six-month maternity cover contract.

This is a fantastic opportunity for a client-focusedprofessional to step into a key role, ensuring the smooth delivery of customersupport in a fast-moving, tech-driven environment.

Your role will be to:

• Manage     customer enquiries via JIRA and ZenDesk, ensuring efficient and timely     resolution.
• Oversee     support and maintenance tickets, including urgent escalations.
• Build     strong client relationships through regular check-ins and service reviews.
• Monitor     support trends, identifying opportunities to improve efficiency and     customer satisfaction.
• Work     collaboratively with Project and Sales teams to enhance services and drive     business growth.
• Ensure     Shopify, WordPress, and other integrations are updated and running     smoothly.

If you enjoy solving problems, building relationships, andworking in a fast-paced digital environment, this role could be for you. You’llneed a keen eye for detail, a proactive approach, and the ability to handlemultiple tasks while keeping customers at the heart of everything you do.

A background in client services, digital support, orpublishing technology will be an advantage, along with confidence usingplatforms like WordPress, Shopify, HubSpot, or ZenDesk.

This role offers a chance to work with a highly respecteddigital solutions provider, helping publishers enhance their online presenceand streamline their operations. Based mainly in the London offices with somehybrid working, this is an exciting contract position for someone looking tomake an immediate impact.

A salary of £40k plus company benefits are on offer to thesuccessful candidate.

The role is available for an immediate start. Formore details, please send your CV to Julia Brown at Think Selection – julia@thinkselection.com